TullyType

Email Support

Send us an email and we'll get back to you within 1-2 business days (Pro users receive priority support).

What to Include in Your Message

• A clear description of your issue or question
• What you were doing when the problem occurred
• Your browser and operating system (e.g., Chrome on macOS)
• Screenshots if applicable (helps us understand the issue)
• Whether you're a Free or Pro user

TullyType won't load or is showing errors

Try these steps:

1. Clear your browser cache and cookies
2. Disable browser extensions temporarily
3. Try opening TullyType in an incognito/private window
4. Test with a different browser (Chrome, Firefox, Safari, Edge)
5. Check your internet connection

Document upload isn't working

Ensure your file format is supported (.txt, .pdf, .docx, .md, code files). Some complex PDFs may have parsing issues - try using the "Paste Text" feature instead. Remember: document uploads require a Pro subscription.

Multiplayer lobby connection issues

Make sure both host and players have stable internet connections. Verify the lobby code is entered correctly (case-sensitive, 6 characters). The host must keep their browser open - if they close it, the lobby ends. Try disabling VPNs or strict firewall settings that may block WebRTC.

TURN relay setup (optional privacy)

You can supply your own TURN relay to hide IPs during multiplayer. In the Relay settings, fill in:

• TURN server URL(s) (comma-separated)
• TURN username (optional)
• TURN credential (optional)

Setup links: coturn (GitHub), coturn config docs, TURN overview.

My typing stats seem incorrect

Stats are calculated locally in real-time. If numbers seem wrong, try refreshing the page and starting a new practice session. Make sure you're pressing the correct keys - incorrect keys count as errors and affect accuracy.